Liberal professions, small and medium-sized businesses, business associations, local authorities our formulas of fleet management adapt to your needs to offer you a tailor-made service and guarantee you optimal availability of your IT equipment.
Your goals
- Have reliable and efficient tools at all times
- Return on your investment software and hardware
- Increase the life and availability of your equipment IT and networks
- have a competent, responsive and efficient technical service
Our Services
- administration, installation and maintenance of your computer equipment: workstations and servers
- Online fleet management service: history of interventions, inventory of equipment, license management
- helpdesk: support by mail and telephone assistance
- Sensitive servers: compulsorily 365/24/7
- On site and in workshop troubleshooting
Our commitments
Responsiveness Commitment
IPEOS has set itself the goal of giving priority to maintenance over production in terms of planning. An intervention request received in the morning must be honoured during the day. For urgent procedures, you have the mobile number of the person(s) responsible for your account.
Commitment to Effectiveness
Because the purpose of maintenance is to minimize breakdowns and thus the need for troubleshooting, our technicians regularly visit your facilities to check and update your systems to ensure the proper functioning of your equipment.
Confidentiality
IPEOS employees are discreet professionals who commit to respecting the confidentiality of the data entrusted to them, as well as their knowledge of client organizations.
Your guarantees
Service Guarantee
IPEOS is a service company and not a hardware seller. Our mission is to you provide qualified staff for technical assistance in the use of your computer equipment and not as some companies sell you a service at a discount so that you buy many parts and often unnecessary peripherals.
Transparency Guarantee
Each intervention is followed by a detailed report. You have access to our online fleet management service :support.ipeos.com. This tool allows you to keep a history of the various interventions, but also quickly alert in case of problems on your computer fleet.
Rate Guarantee
For the maintenance and troubleshooting of your systems, IPEOS offers two billing modes: subscription or bill by the act. Flexibility and transparency of these billing methods allows you to control your IT management costs.